Effective Date: October 16th, 2024

Welcome to our website! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By using our website, you affirm that you are at least 18 years old or have the consent of a parent or guardian to use our services.

2. Account Registration

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

3. Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

4. Pricing and Payment

All prices are listed in CAD and are subject to change. Payment must be made at the time of purchase using the available payment methods.

5. Shipping and Delivery

Refer to our Shipping Policy for information on shipping rates, delivery times, and order tracking.

6. Returns and Refunds

Our return and refund policy is outlined on our website. Please review it for details on how to initiate a return.

7. User Conduct

You agree not to engage in any prohibited activities, including but not limited to:

• Violating any applicable laws or regulations.
• Impersonating any person or entity.
• Transmitting any harmful or disruptive code.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Yume Cards Inc. and is protected by copyright and trademark laws. Unauthorized use of any content is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Yume Cards Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

10. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page, and your continued use of the services constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of Canada, without regard to its conflict of law principles.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact us at info@yumecards.ca.

Thank you for using our services!

Processing Time

Orders are typically processed within 1-2 business days. Once your order has shipped, you will receive a confirmation email containing a tracking number to monitor your package.

Shipping Methods and Rates

Available shipping options and flat shipping rates are displayed during checkout. Rates may vary depending on your location and selected method.

International Shipping

We currently ship to select international locations. Please note that additional customs fees, duties, or taxes may apply, and these charges are the sole responsibility of the customer.

Delivery Time

Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 2-8 business days.

International delivery time varies depending on the country.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment online and stay informed of its progress.

Responsibility for Packages in Transit

While we take great care in preparing and dispatching your order, we cannot be held responsible for packages that are lost, stolen, or damaged once they have been handed over to the shipping carrier. At this point, ownership of the package transfers to the customer. For any issues with delivery, please contact the carrier directly using your tracking information.

Once your order is shipped, liability for delays, loss, or damage lies with the carrier. However, we will assist you in filing claims with the carrier if needed.

If your tracking information shows the package as delivered but you did not receive it, please contact the carrier directly to resolve the issue.

Optional Insurance Coverage

To provide additional peace of mind, we offer optional shipping insurance at checkout. By selecting insurance coverage, your package is protected against loss in transit, theft prior to delivery, or damage during transit. If an insured package encounters an issue, please contact us directly, and we will assist you in resolving the matter or filing a claim with the insurance provider.

No Insurance, Buyer Assumes Risk

If insurance coverage is not selected, the buyer acknowledges and accepts the risk of loss, theft, or damage in transit. In such cases, we cannot provide reimbursement or replacement for affected packages.

If your tracking information shows the package as delivered but you did not receive it, please contact the carrier directly to resolve the issue.

Customer Obligations

Please ensure that your shipping address is accurate at the time of checkout. Yume Cards Inc. is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

Customers are responsible for any additional charges incurred due to address changes after an order has been shipped.

Tracking and Carrier Support

To minimize the risk of lost packages, we partner with reputable carriers that provide tracking services. We recommend monitoring tracking updates closely. If you encounter delays or other issues, please contact the carrier directly for assistance. Be sure to provide your tracking number for faster resolution.

Customs, Duties, and Inspections

We are not responsible for customs, duties, or other taxes incurred during transportation, nor are we liable if your parcel is opened for inspection by customs or border services. These occurrences are outside of our control and do not qualify an order for compensation or recourse.

Issues with Shipping

If you encounter any issues with your order or have questions about shipping, please contact our customer service team at info@yumecards.ca.

Thank you for shopping with us!

This Privacy Policy describes how Yume Cards Inc. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.yumecards.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of Recipients

• Identifiers such as basic contact details and certain order and account information
• Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information
• Commercial information such as order information, shopping information and customer support information
• Internet or other similar network activity, such as Usage Data
• Geolocation data such as locations determined by an IP address or other technical measures
• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal InformationCategories of RecipientsIdentifiers such as name, e-mail address and phone numberBusiness and marketing partnersCommercial information such as records of products or services purchasedBusiness and marketing partnersUsage DataBusiness and marketing partners

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@yumecards.ca or contact us at 7431 Kingsley Road, 304, Côte Saint-Luc, QC, H4W 1P1, CA.

Due to the unique nature of the TCG industry, returns are not accepted. However, if you receive a damaged item or one that does not match its description, please contact us via email at info@yumecards.ca, and we will address the issue promptly.

Cancellation Requests
Cancellation requests can be made before shipment but may incur a 3% cancellation fee. This fee accounts for the non-refundable payment processing charge incurred during the initial transaction.

Pre-Order Policy

When you place an order for a Pre-Order or Back-Order item with us, all other items in your cart will be shipped together with the Pre-Order item. For example, if a Pre-Order item is scheduled to ship in 1 month, you will need to wait 1 month for all items in your cart.

If you prefer to have non-Pre-Order items shipped immediately, please place them in a separate cart and complete a separate order.

Please note the following regarding Pre-Order and Back-Order purchases:

• Orders cannot be partially fulfilled or partially canceled.
• Your card or PayPal account will be charged immediately upon purchase.
• You may cancel your order before shipment, but a 3% cancellation fee will apply. This fee covers the non-refundable payment processing charge incurred during the initial transaction.